• How many people are in a group?

    The Ruins: 4-8 people Mavis House: 4-7 people Abandoned Station: 4-8 people Bank Heist: 4-10 people The Castle: 6-14 people Nuclear Meltdown: 4-8 people The Sub: 4-8 people Spaceship: 4-8 people
  • How do I book?

    You can find an availability calendar on each room page. To see a list of all available openings today, click here.

  • What is the price to participate?

    The price per person is $22 (INCLUDING TAXES) with a minimum of 4 paid admissions per booking for all rooms except The Castle (minimum of 6 paid admissions).

  • What forms of payment are accepted?

    A credit card is required when reserving your group online; Visa, MasterCard or American Express. You may pay with Debit, Credit card or Cash on the day of the event.

  • How much is the deposit?

    The deposit is equal to the cost of one person’s admission and is required to reserve a room for your team. All other participants can pay on the day of the event.

  • If we decide to cancel, is the deposit refundable?

    Yes, as long as it is cancelled 48 hours or more prior to the start of your scheduled booking. This applies to winter weather conditions. In the case of extreme weather, where Environment Canada has issued a WEATHER WARNING that recommends against travel, a booking can be cancelled and the deposit will be kept on file to be used on a later date.

  • If I'm locked in, what happens if I have to go to the washroom?

    Our facility has washrooms, but not in the rooms. The door you entered through remains unlocked to be used for both washroom breaks and in the unlikely case of an emergency.

  • What if we don't escape, are we still locked in?

    No. You will always be let out of the room at the end of the 60 minutes.

  • Is this activity good for kids?

    Kids are allowed and encouraged! We have created kid friendly versions of three of our rooms: Abandoned Station, Nuclear Meltdown and Bank Heist! Contrary to their names, these themes are not scary and are age appropriate. These kid friendly games are geared towards players ages 9-12 and are great for birthday parties, sports teams, school trips, and family outings. Please notify our staff immediately upon arrival if you wish to request the kids’ version. Our staff will need several minutes to change aspects of the room. Kids 6 and older are $22 per person including taxes and kids 5 and under are free with the minimum number of paid admissions for the room.

    Kids can attend our other escape rooms; however, the clues and puzzles are more advanced and will be very challenging for children under 12. We are happy to provide extra clues to groups of kids to ensure they still have a fun experience despite puzzle difficulty. Please note that the Mavis House and Spaceship are our two scary rooms and kids under the age of 16 do require a parent or guardian in the room with them.

  • Do Kids Require An Adult in the Room?

    We do not require a parent or guardian to go into the rooms with kids except for The Mavis House and Spaceship. These are our two scary rooms and kids under the age of 16 do require a parent or guardian in the room with them.

  • Is the experience scary?

    No, most of our rooms are not intended to be scary. However, in order to create a more engaging experience for our guests, we have added some props meant to induce a feeling of adrenaline and excitement. (Please note The Mavis House and Spaceship are exceptions; these two rooms have been designed to be scary.)

  • Will I feel claustrophobic inside the room?

    All of our rooms are quite large and all have a safety door that remains unlocked

  • Where can I park?

    There is plenty of FREE parking in our plaza!

  • Can I stop by to book an appointment or see if there is a spot right away?

    It is recommended that you book an appointment ahead of time as we can not guarantee a room will be available if you drop in. That being said, drop in's are welcome!

  • How early should we arrive?

    Please arrive 10-15 minutes early.

  • Is your facility wheelchair accessible?

    Yes. Our facility as well as 2 of our rooms are wheelchair accessible. The 2 rooms are Abandoned Station and Nuclear Meltdown

  • For the room we booked, the website specifies that only a certain number of people can be in a room. Can we fit in just one more?

    For any of our rooms, you can always physically fit "just one more person", but please keep in mind that the more people you put in a room, the less there is for each individual to do, thus really taking away from the overall game experience. We have max numbers for a reason and suggest you stick with them. With that being said, we will leave the decision up to you.

  • I want to book a room, but I don’t have the minimum amount of people required for the room I want to do. Can I do the room with less than the minimum?

    Yes. You can do any of our rooms with less than the minimum amount, however, you are still required to pay for the room’s minimum occupant requirement. What this means is that a room that requires at least 4 people will cost at a minimum $88 even if you decide to attempt it with 3 or less.

  • Do you have birthday party packages?

    We love to be a destination of choice for birthday parties, however, we currently do not have birthday party packages or a party room. When someone celebrates their birthday with us, we just provide the escape room experience. There are several restaurants nearby that may be approporiate for the rest of your party.